Privacy Policy

1. Introduction

Role Plays AI ("we," "us," or "our") operates the platform available at roleplays.app. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service.

By using Role Plays AI, you agree to the practices described in this policy. If you do not agree, please do not use the service.

2. Information We Collect

We collect the following categories of information:

• Account information — name, email address, and organization details you provide when signing up.
• Call recordings & transcripts — audio files and transcriptions of sales calls you upload for analysis.
• Practice session data — voice interactions, transcripts, and feedback generated during AI practice sessions.
• Usage data — pages visited, features used, session duration, and other analytics that help us improve the product.
• Billing information — payment details are collected and processed by Stripe. We do not store credit card numbers on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Role Plays AI platform.
• Analyze uploaded calls to generate insights, winning formulas, and practice scenarios.
• Power AI practice sessions and deliver personalized coaching feedback.
• Process payments and manage your subscription.
• Improve our product, fix bugs, and develop new features based on aggregated usage patterns.
• Communicate with you about your account, service updates, and support requests.

4. Data Storage & Security

Your data is hosted on secure, encrypted infrastructure. We use industry-standard measures to protect your information, including encryption in transit (TLS) and at rest. Access to production systems is restricted to authorized personnel only.

While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

We use trusted third-party providers to deliver our service. These providers process data on our behalf and are bound by their own privacy policies:

• Stripe — payment processing and subscription management.
• AssemblyAI — speech-to-text transcription of uploaded call recordings.
• OpenAI — AI-powered call analysis, scenario generation, and real-time voice practice sessions.

We do not sell your personal information to third parties.

6. Data Retention

We retain your account data for as long as your account is active or as needed to provide the service. Call recordings and transcripts are stored according to your account settings and can be deleted at any time from within the platform.

If you close your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

7. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data, subject to legal obligations.
• Export — request a portable copy of your data.

To exercise any of these rights, contact us at the address below.

8. Cookies & Tracking

We use essential cookies to keep you signed in and remember your preferences. We may also use analytics tools to understand how users interact with the platform. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, through an in-app notification.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Email: jonathan@roleplays.app